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General Information

Orders can only be placed through the web store. We do not accept orders over the phone or by mail.

Sales tax will be applied on all domestic orders. Tax is calculated based on the applicable sales tax and use tax laws within each state.

Merchandise is limited to the sizes, colors, and variants listed on our website. If a size or variant does not appear online, it is currently unavailable. Be sure to check back as items may be restocked and available for purchase at a later date.

If the item you ordered was unable to be fulfilled because of stock related issues we may contact you via the email provided in your order to exchange the item for another item of equal value or offer you a full refund. If we do not receive a response within 10 business days we reserve the right to refund your order in full.

   

Shipping

In most cases, orders are processed within 2-5 business days*. In-transit times vary by carrier and method. *Choosing expedited shipping methods does not decrease order processing and production times.


Shipping and delivery dates are not guaranteed unless specified. Please consult your shipping provider for any additional holiday-related transit delays.

If you are placing an international order, we are unable to guarantee the timeliness of arrival of your package, although orders arrive in 2-4 weeks in most cases. There may also be duty payments required at the time your package arrives, we are not responsible for the additional costs incurred on international orders.

 

Lost or Missing Packages

Lost or missing packages for orders showing a delivered tracking status are not eligible for refunds. Once a package leaves the fulfillment facility with the carrier delivery is beyond our control. Check with your neighbors and contact your local post office for a GPS location of where and when the package was dropped off. 


Damaged, Incorrect, or Incomplete Orders

If your order arrives damaged, incorrect, or incomplete please email us at hanabie@wearsthetrend.com with your order number and photos of the damaged or incorrect product and we can submit a refund for your order.

We will not be responsible for damages to merchandise once the item has been washed or worn.

Refunds typically take 2-3 business days to appear in your account once they have been processed but in some cases may take up to 10 business days.

 

Additional Info

If you have any additional questions that are not covered above, please email hanabie@wearsthetrend.com and we will be happy to assist you.

If your question or concern is regarding an order you have recently placed, please provide your order number in your message.